Terms of service

Welcome to YouLiving Pure. These Terms of Service ("Terms") govern your access to and use of our website, products and services.

By accessing our website or purchasing our products, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or purchase our products.

1. COMPANY INFORMATION

This website is operated by YouLiving Pure ("we", "our", "us").

For any questions regarding these Terms, please contact us using the contact details provided on our website.

2. ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old or have the consent of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • All information provided by you is accurate and complete.

3. PRODUCTS

We make reasonable efforts to accurately display and describe our products.

However:

  • Product images are for illustrative purposes only.
  • Actual colours, appearance and packaging may vary.
  • Product specifications may change without notice where necessary.

We do not guarantee that the Product will meet every customer's personal expectations or intended use.

4. ORDERS

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order;
  • Cancel any order;
  • Limit quantities purchased;
  • Verify customer information before processing an order.

An order is only accepted once payment has been received and we have issued an order confirmation.

5. PRICING

All prices displayed are in South African Rand (ZAR).

We reserve the right to change pricing at any time without notice.

Pricing errors may occasionally occur. If an obvious pricing error is identified, we reserve the right to cancel the order and refund any amounts paid.

6. PAYMENT

Payment must be received in full before an order is processed or shipped.

We reserve the right to suspend or cancel orders where payment is declined, reversed or suspected to be fraudulent.

7. SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Delivery timeframes are estimates only and are not guaranteed.

YouLiving Pure shall not be liable for delays caused by courier services, weather conditions, public holidays, strikes, civil unrest, force majeure events or any circumstances beyond our reasonable control.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Returns, Refunds and Exchanges Policy.

Nothing in these Terms limits any rights available to consumers under applicable South African law.

9. PRODUCT USE

Customers must use the Product strictly in accordance with any instructions provided.

The Product must not be modified, altered, disassembled or used in a manner for which it was not intended.

YouLiving Pure shall not be liable for damage, injury or loss resulting from misuse, abuse, improper handling or failure to follow instructions.

10. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

  • Products are provided on an "as available" basis.
  • No guarantees are made regarding uninterrupted availability of the website.
  • No warranty is provided beyond those implied by applicable South African law.

Statutory warranties and consumer rights under the Consumer Protection Act remain unaffected.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, YouLiving Pure, its owners, directors, employees, agents and affiliates shall not be liable for:

  • Indirect losses;
  • Consequential losses;
  • Loss of profits;
  • Loss of revenue;
  • Loss of business opportunities;
  • Loss of data;
  • Special or incidental damages.

Where liability cannot legally be excluded, our maximum liability shall be limited to the amount paid by the customer for the Product giving rise to the claim.

12. INDEMNITY

You agree to indemnify and hold harmless YouLiving Pure, its owners, employees, contractors and affiliates from any claims, losses, liabilities, costs or expenses arising from:

  • Your misuse of the Product;
  • Your breach of these Terms;
  • Your violation of any applicable law;
  • Your infringement of any third-party rights.

13. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos;
  • Product descriptions;
  • Images;
  • Graphics;
  • Branding;
  • Text;
  • Website design;

remains the property of YouLiving Pure or its licensors.

No content may be copied, reproduced, distributed or used without prior written permission.

14. PROMOTIONS AND DISCOUNTS

Promotions, discounts and special offers may be withdrawn, amended or cancelled at any time without notice.

Promotional offers may not be combined unless expressly stated.

15. FORCE MAJEURE

YouLiving Pure shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Fires;
  • Epidemics or pandemics;
  • Government actions;
  • Strikes;
  • Civil unrest;
  • Power outages;
  • Telecommunications failures; or
  • Courier disruptions.

16. PRIVACY

Personal information is collected, processed and stored in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).

Please refer to our Privacy Policy for further information.

17. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

18. DISPUTE RESOLUTION

Before initiating legal proceedings, customers agree to make reasonable efforts to resolve disputes directly with YouLiving Pure.

Nothing in this clause limits any consumer's right to approach the National Consumer Commission, Consumer Tribunal, Ombud, or any competent court where permitted by law.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

20. CHANGES TO THESE TERMS

YouLiving Pure reserves the right to amend these Terms at any time.

Updated Terms will become effective upon publication on the website.

Continued use of the website or purchase of Products following any amendment constitutes acceptance of the updated Terms.

21. CONTACT DETAILS

YouLiving Pure